Privacy Policy

Introduction

bdpk ("we", "us", or "our") is committed to protecting the privacy and personal information of all players who use our online gaming platform. This Privacy Policy explains in clear terms what data we collect, why we collect it, how we use it, and the choices available to you as a valued member of the bdpk community across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.

By accessing or using any part of the bdpk platform — including our website, mobile experience, cricket betting, slots, live casino, and crash games — you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. We encourage all players to review this document periodically, as it may be updated from time to time to reflect changes in our practices or applicable regulations.

Information We Collect

To provide you with a safe, functional, and enjoyable gaming experience, bdpk collects the following categories of personal information when you register, use our platform, or contact us for support:

• Identity information: full name, date of birth, and account username used to verify your identity and confirm you meet our 21+ age requirement.
• Contact details: email address and mobile phone number used for account notifications, security alerts, and customer support communications.
• Financial data: transaction records related to deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, including amounts, timestamps, and reference numbers.
• Device and technical data: IP address, device type, operating system, browser type, and session logs, collected automatically when you access our platform for security and fraud prevention purposes.
• Gameplay activity: game history, betting patterns, wagering totals, and session durations, used to personalize your experience and uphold responsible gaming obligations.

How We Use Your Information

bdpk uses the information we collect exclusively for legitimate operational, security, and service-improvement purposes. Specifically, your data allows us to:

• Create and maintain your bdpk account, verify your identity, and confirm you are 21 years of age or older in accordance with our player eligibility requirements.
• Process deposits and withdrawals securely, reconcile transactions, and maintain accurate financial records for your account.
• Deliver personalised game recommendations, promotional offers, and bonus notifications relevant to your betting preferences and activity on bdpk.
• Detect, investigate, and prevent fraudulent activity, money laundering, account abuse, and any other conduct that may violate our Terms and Conditions or applicable laws.
• Respond to your customer support inquiries, resolve disputes, and improve the overall quality of our platform based on your feedback and usage patterns.

Payment Data & Financial Information

bdpk supports instant deposit and withdrawal services through popular Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay, as well as international card networks Visa and Mastercard. When you conduct any financial transaction on our platform, we record relevant transaction metadata — such as the method used, the amount in BDT, and the date and time of the transaction — for operational and audit purposes.

We do not store full card numbers, CVV codes, mobile banking PINs, or any other sensitive authentication credentials on our servers. Such sensitive payment authentication is handled exclusively by the respective payment gateway providers, each of which maintains their own security standards. bdpk's role in payment processing is limited to initiating and confirming transaction requests through those secure third-party channels.

Cookies & Tracking Technologies

bdpk uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your session login state, measure platform performance, and deliver content relevant to your interests. The types of cookies we use include essential session cookies (required for the platform to function), analytics cookies (to understand how users navigate our platform), and preference cookies (to remember your language or display settings).

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bdpk platform. By continuing to use our platform after reviewing this policy, you consent to our use of cookies as described herein.

Sharing of Information

bdpk respects the confidentiality of your personal data. We do not sell, rent, or trade your information to any third party. However, we may share your data in limited circumstances with carefully vetted partners and as required by law:

• Payment and technology service providers who assist in processing transactions and maintaining platform infrastructure, bound by strict confidentiality agreements with bdpk.
• Regulatory or law enforcement authorities, only when we are legally compelled to do so by a valid court order, subpoena, or other legally binding directive issued under applicable jurisdiction.
• Fraud prevention and identity verification partners, to the minimum extent necessary, in cases where we detect or investigate potential fraudulent activity or money laundering on our platform.

Data Retention

bdpk retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal, regulatory, tax, or accounting obligations. For active account holders, your data is retained throughout the lifetime of your account and for a reasonable period thereafter to handle any post-closure queries, disputes, or compliance requirements.

Should you request the closure of your bdpk account, we will process your request in accordance with our account closure procedures. Certain categories of data — particularly financial transaction records — may be retained for a legally mandated period even after your account is closed, as required by applicable anti-money laundering and financial reporting regulations.

Your Rights

As a bdpk player, you are entitled to the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of Access: you may request a copy of the personal data bdpk holds about you at any time, free of charge, subject to identity verification.
• Right of Rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right of Erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to Restrict Processing: in certain circumstances, you may request that we limit how we use your data while a dispute or accuracy query is being resolved.

We will acknowledge your request within a reasonable timeframe and respond fully within 30 days. In cases where a request is particularly complex or we have received a high volume of requests, we may extend this period by a further 30 days, of which we will notify you in advance.

Security Measures

bdpk implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to: end-to-end SSL/TLS encryption of all data transmissions, secure encrypted storage of passwords using industry-standard hashing algorithms, strict internal access controls limiting employee access to data on a need-to-know basis, and regular security assessments and monitoring of our platform infrastructure.

While bdpk takes all reasonable precautions to safeguard your data, no method of electronic transmission or storage is entirely infallible. We therefore cannot guarantee absolute security. We encourage all players to take personal precautions, such as choosing a strong and unique password, enabling any available two-factor authentication on their account, and never sharing login credentials with others.

Third-Party Links

The bdpk platform may, from time to time, reference or display information relating to third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi as part of game catalogues or promotional material. These third-party services operate under their own independent privacy policies, and bdpk bears no responsibility for the privacy practices or data handling of any external provider. We strongly advise you to review the privacy policies of any third-party services you interact with directly.

Children's Privacy

bdpk is strictly an adult platform intended for players aged 21 and above only. We do not knowingly collect personal data from individuals below the age of 21. If you are under 21 years of age, you are not permitted to use this platform or to provide any personal information to bdpk. If we become aware that we have inadvertently collected data from a person under the age of 21, we will take immediate steps to delete that information from our records. Parents and guardians who believe their child may have accessed or registered on bdpk are encouraged to contact our support team immediately at [email protected].

Changes to This Privacy Policy

bdpk reserves the right to amend, update, or revise this Privacy Policy at any time to reflect changes in our business practices, the services we offer, or applicable legal requirements. Any material changes to this policy will be communicated to registered players via a notice on the bdpk platform or by email to the address associated with your account, at least 7 days prior to the changes taking effect where reasonably practicable.

Your continued use of the bdpk platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. The date at the top of this page indicates when this policy was last updated. We encourage you to review this page periodically to stay informed of how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bdpk handles your personal data, our dedicated support team is available to assist you. We are committed to resolving any privacy-related concerns promptly and transparently.

You can reach our support team by email at: [email protected]